MODULE 05 / 17
Announcement
Display important notices in your customer chat experience.
When to use it
Use announcements for service changes, maintenance notices or campaign information.
Where to find it
Click here: Announcement
Step-by-step instructions
Click here: Announcement
Open the announcement list
No data means there are no announcements yet. Even with an empty list, + Create (2) at the top right opens the creation screen.
On this image, 1 is Announcement; 2 is + Create at the top right. The list currently shows No data.Click to enlarge Click here: Announcement → + Create → Title → Bot → Always on top → + Add content
Find the title, bot and placement
Enter an internal Title (1) and select a Bot (2). Position offers In Home chat, Always on top (3) and In chat. Add content in area 4. Preview, Cancel and Save changes (5) are at the bottom; saving is not required for practice.
On this image, 1 is Title; 2 is Bot; 3 is Always on top; 4 is the Content / + Add content area; 5 is Save changes.Click to enlarge