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Dashboard
Get a quick view of activity across your workspace and teams.
When to use it
Start here for a daily overview. Use Data Center when you need historical trends.
Where to find it
Click here: Dashboard
Step-by-step instructions
Click here: Dashboard
Open the team dashboard
The captured page is Team Dashboard, not Overview. No data means the workspace has no team metrics yet, not that the feature is missing.
On this image, 1 is Dashboard on the left; 2 is Refresh at the top right. No data means there are no team metrics yet.Click to enlarge Click here: Dashboard → Refresh
Refresh and go deeper
Refresh reloads the view. An empty workspace needs service records first. For conversation, agent and satisfaction reports, scroll the left menu below Form Builder and open Data Center.