MODULE 06 / 17
Mailbox
Connect a company mailbox to receive, reply to and assign email in ICX.
When to use it
Use it for incoming customer email and individual replies from a company mailbox.
Where to find it
Click here: Mailbox → + Connect to your Email
Step-by-step instructions
Click here: Mailbox → + Connect to your Email
Recognize the unconnected mailbox page
Mailbox (1) has no connected account, so no inbox list is shown. The central button (2) starts connection setup, which an authorized administrator should handle under company policy. This guide does not require mailbox sign-in or sending email.
On this image, 1 is Mailbox; 2 marks the central + Connect to your Email button. This is the starting page before a mailbox is connected.Click to enlarge Click here: Mailbox
Mail appears after connection
After connection, visible messages depend on mailbox access and assignment. If you still see the connection page, ask an administrator to check authorization and access rather than assuming messages are missing.